Digital, Tech & Travel
Chatbot, payment, biometrics, WiFi: Air France presents its latest digital innovations
Yesterday, Air France presented its latest digital innovations to enhance the customer experience and make the journey smoother.
Some already seen elsewhere, some really interesting new things, some things on which we have more detailed analyses to come...in short, here...
A hotel to detox from social networks…in Gothenburg
Social networks are good, overusing them sucks. Easier said than done. Everyone promises to take a break, to detox for a weekend, but most of the time the good resolutions remain unfulfilled.
For those looking for extrinsic motivation, the Bellora...
AirAsia launches a new app and its virtual assistant
Chatbots and other virtual assistants are in fashion and every self-respecting airline must have an initiative on the subject. And in this matter it's a bit like hotel robots, even if it's less extreme: you can find everything. From...
Translation assistants in hotels soon?
For many people the language barrier remains a real problem when traveling and we are sometimes surprised by the difficulties of understanding even between two people expressing themselves in a supposedly shared language like English.
These difficulties can be found...
Robots won’t steal hospitality jobs. Or not all
There is no industry where we are not promised that robots will eventually replace humans. For the (presumed) happiness of customers and to the great despair of employees in the sector who are legitimately afraid of losing their jobs...
Smart rooms at Intercontinental Hotels Group (IHG)
Intercontinental Hotels Group wants to reinvent the customer experience by putting artificial intelligence at the heart of its rooms.
IHG launches AI Smart Room
Developed in partnership with Chinese internet giant Baidu, the "AI Smart Room" aims to revolutionize interactions between...
Roaming while traveling: stop being ripped off by your carrier with Skyroam Solis
Our phones have become so pervasive that it's hard to do without them when traveling. I would say especially when traveling where you may be constantly looking for information, where you may need to book a car, check the...
Air France embarks on Amazon Alexa
Yesterday we were talking about the major trends in customer experience in hotel distribution and the importance that the sector was giving to voice interfaces. Unsurprisingly, the airline industry is moving in the same direction and Air France will...
How will hospitality distribution reinvent itself for the customer experience according to Amadeus?
With customers becoming increasingly well-informed, having multiple sources of information and being very demanding about their online experience, hoteliers are still struggling to provide the right response. Amadeus surveyed 140 industry experts to identify the major trends in hospitality...
SNCF: The loyalty program at the heart of the new strategy
An e-mail can sometimes seem insignificant: however, this time, it is not. The SNCF has just put the Voyageur card back at the heart of its strategy, counting on the many loyal customers.
From the Grand Voyageur card to the...