Digital, Tech & Travel
Air France and Paris Airport to track baggage with RFID
Even if the phenomenon remains marginal in relation to the volume transported, lost luggage is a major concern for passengers, especially during vacation periods. Even if most of the time the luggage is only lost, it is not a...
Airlines and hotels: customer service from social networks to “in app” chat
Social networks have been a preferred customer service channel for brands for years and the travel industry is no exception. But we see more and more players reinternalizing this channel to go through bots integrated to their site and,...
Will Google kill Booking and Expedia? (The answer is probably yes)
After the release of Google Hotel Search, Google is taking another step towards taking over hotel booking with the launch of "Book on Google".
If you do a hotel search on Google, you may indeed see a new feature...
Will your plane crash?
Despite being the safest means of transportation in the world, planes continue to worry a large number of passengers.
As strange as it may seem, there are indeed people who find it anxiety-provoking to be propelled at 980km/h at...
How many miles will you earn? And where to credit them?
Wondering how many miles your next trip will earn you? Not sure which program you can credit miles to for your next trip? Then this article is for you.
Our readers often ask us two questions about earning miles on...
Lufthansa boards an A380 in 20 minutes thanks to biometric boarding
The biometric boarding system implemented by Lufthansa in Los Angeles and Miami shows impressive results.
One of the worst irritants of the airport passenger experience is feeling like you have to show the same document over and over again when...
Google launches Google Hotel Search and will hurt online travel agencies
After Google Flights which we particularly appreciate to prepare our flights, Google has just launched its equivalent for hotels: Google Hotel Search.
Logically, this release raises two questions: how does it work (and what is the value for the customer)...
In Lyon Saint-Exupéry a robot parks your car
Technology is used in all sorts of ways to improve the traveler's experience. Sometimes it is a gadget and sometimes it has a real added value. This is the case of the service that will soon be set up...
Meta-booking engines: alliances aim to be the gateway to airlines
From the passenger's point of view, airline alliances are just a vague marketing concept without much operational reality. But some are beginning to take a prominent place in the customer journey. Swan song or revolution of the concept?
The future...
Facial recognition for a seamless airport experience
If we consider that a good travel experience is characterized by fluidity, we can only say that we are far from it. As long as you are online everything is fine, it is when you arrive at the airport...