American Airlines Domestic First, Philadelphia – Boston Logan, Airbus A321neo: Disappointing service

Here’s the final segment of this trip, with the massively delayed return flight to Boston.

Boarding

When I arrived at the lounge, I received notification that the departure of this flight would be delayed by almost 1.5 hours. So I left the lounge 10 minutes before the rescheduled boarding time, and arrived in an area that looked more like a zoo than anything else, with two flights boarding almost at the same time, one for Miami, on time, and ours, delayed.

I quickly understand that the departure will be delayed again, which was announced after a few minutes, and again, the departure time announced on FlightRadar24 is still later, bringing the delay to 2h11 now.

When boarding began, PRMs were given priority, followed by zone 1, of which I was one.

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Cabin and welcome

The welcome on board is very basic, and I quickly make my way to my seat, 02F.

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On these A321neo aircraft, the First cabin occupies 5 rows for a total of 20 seats. The pitch is generous, and that’s to be expected, as these aircraft can make fairly long flights to South America… 6 hours in a seat like this is no longer the height of comfort!

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No welcome drink is offered during boarding, which lasts almost 40 minutes, reflecting the crew’s low level of motivation.

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Service and catering

Service begins when the signal lights go out.

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The order will be taken quickly and I will order a Jack Daniels on the Rocks. It will be brought in quickly with a bag of Premium nuts.

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No refills will be offered. Truly a minimum of service.

Arrival and disembarkation

We arrived in Boston in the rain, and at the gate just under 2 hours late.

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Bottom line

A soulless flight and a delay that’s hard to accept.

Itinerary

As a reminder, here is the itinerary followed:

Olivier Delestre-Levai
Olivier Delestre-Levai
Olivier has been into airline blogging since 2010. First a major contributor to the FlyerTalk forum, he created the FlyerPlan website in July 2012, and writes articles with a major echo among airline specialists. He now co-runs the TravelGuys blog with Bertrand, focusing on travel experience and loyalty programs.
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