Connecting in Munich between my return flight from Hong Kong in First Class on Lufthansa and my final flight to Paris, I spent my waiting time at the airport’s First Class Lounge located at the M gates (another one is located at the G gates in the other terminal building).
Who has access to the lounge?
For the blow it is contrary to certain lounges of which we spoke, of a very elitist lounge Only passengers connecting to or from a first class flight on the airline and members of the airline’s frequent flyer program, Miles&More, who have reached HON Circle status (i.e. who have accumulated 600,000 miles in two consecutive years, only in business and first class on Austrian Airlines, Lufthansa, SWISS, Adria Airways, Brussels Airlines, Croatia Airlines, Dolomiti, LOT Polish Airlines, Luxair) are eligible. I might as well tell you that it is very few people.
Where is the lounge located
Immediately after the security and police checks if you are arriving from a non-Schengen flight, in the satellite of terminal 2 where the M gates are located.
It is located just after the security controls when you “disembark” and has its own passport control which is very convenient. In fact, once in the lounge, all you have to do is go down a staircase to find yourself in the terminal and take your connection. In the other direction, you pass the control in front of the lounge door on your way to the boarding gate. So it couldn’t be simpler or faster.
Design and layout of the lounge
When you enter, you come across the reception area where the staff, very friendly and helpfulchecks your “eligibility” or even offers you spontaneous services such as trying to rebook you on an earlier flight if your connection is late or organizing your transfer to the plane by limousine if the aircraft is parked at a remote stand.
The lounge itself is composed of a series of different spaces all designed on the same model: a “square” made of sofas, armchairs and coffee table, followed by another space on the same model etc. This makes it possible to gather together when traveling with several people while putting space between people instead of lining up and piling up passengers who don’t know each.
Everything is very spaced out, the furniture and the decoration are sober and warm and the bay windows make the place very bright.
There are also spaces for rest and relaxation…
Next to each sofa or armchair, containers containing bombs, sweets, snacks, salted cakes…replenished at high speed as soon as one pecks inside.
No large “open space” as is often found in airport lounges, but a space organized in a “U” shape with rather large areas that give an impression of intimacy.
Two legs of the “U” are therefore relaxation areas, the third is the restaurant.
Again, lots of space between the tables.
The breakfast buffet was very appetizing.
Bread and pastries :
The cold breakfast offer:
I won’t linger at the buffet nor will I look in depth at the restaurant’s menu: to say that I am unable to swallow anything solid in the morning is an understatement and given the early hour, I will settle for a tea at the bar.
A bar to which one will not fail to find a certain charm at other times of the day!
Next to it, there is a cigar lounge, which is also very well equipped with alcohol.
And finally, last but not least, the lounge has a beautiful terrace comfortably furnished where it should be good to enjoy a few drinks under the shade of umbrellas and with a view on the runways.
“Useful” areas as well….
In addition to these living spaces, the lounge offers showers and isolated and very functional work spaces.
Staff and services
In general a very professional attitude, serious without being haughty, warm without being familiar.
As soon as I arrived I was greeted very politely and when the attendant realized that I had a 3 hour connection she tried to put me on an earlier flight…but there were no seats available.
As soon as you sit down somewhere, someone comes quickly to ask if you want a drink, no matter if you are at the bar or at the other end of the lounge. And as soon as something seems to be needed or, better yet, is going to be needed, an agent seems to arrive out of nowhere in anticipation.
The service is fast, the clearing up as well. And if you pick from the vases containing candy and other cakes, they will be filled as if by miracle as soon as your back is turned.
At each interaction with the staff, they try, beyond your request, to suggest things to better enjoy your experience (ex: we have a cigar lounge but given this weather you should go enjoy the outdoor terrace…).
Availability and reactivity, in fact, whatever your need, the question you want to ask or the service requested.
I would add that given the number of customers in the lounge, I feel that there is a lot of staff present, which guarantees a real responsiveness.
In short, a very good lounge. You will tell me that this is what is expected from a First Class lounge and that the opposite would be unfortunate, but it is still good to be happy when a promise is kept because we all know that it is not always the case.
The only negative point: the transfer to the plane by limousine is only possible when your plane is parked at a remote stand.
Departure from the lounge
Importantly, having gone through passport control at the entrance to the lounge, there is only an elevator or interior staircase to go down to be in the terminal less than 5 minutes from your connecting flight.
If your connecting flight is in the main building of T2 then count 15 min maximum, including shuttle.
In other words, there’s no need to hurry: the lounge is conveniently located so you can get to your flight quickly (especially since another First Class Lounge is available in the other building…)
In a totally different style from the Air France La Première lounge, to name but one, this is a very high quality service.
The place: spacious, design, bright with a great view on the runways, not overcrowded.
The staff: professional, friendly, attentive and proactive.
The catering: varied and very appetizing even if I admit that I did not take advantage of it.
The little extra: the bar on the terrace.
A place that makes you want to return. Good news : it is planned !