Tempelhof lounge, Berlin Brandenburg Airport: could it get any worse?

After a short stay in the German capital, it’s time to head back to London for a short weekend.

As a reminder, here is the itinerary followed:

#TypeReview
1LoungeBritish Airways Concorde Room, Londres Heathrow T5 (unreported, see report here)
2FlightBritish Airways Club Europe, London Heathrow – Paris Charles-de-Gaulle, Airbus A320 (unreported)
3HotelLa Côte Saint-Jacques, Relais et Châteaux, Joigny (unreported, see website here)
4HotelIntercontinental Paris Le Grand Hôtel (unreported, see report here)
5HotelBrach Paris (unreported, see report here)
6FlightLufthansa Business (operated by Eurowings Discover), Paris Charles-de-Gaulle – Frankfurt, Airbus A320 (unreported)
7FlightLufthansa Business, Frankfurt – Berlin Brandenburg, Airbus A320NEO (unreported)
8HotelRegent Berlin
9LoungeTempelhof Lounge, Berlin Brandenburg
10FlightBritish Airways Club Europe, Berlin Brandenburg – London Heathrow, Airbus A319 (unreported)
Today’s itinerary

Check-In and ground experience

I check-in for my flight 24 hours before departure to London. No problem to issue the mobile boarding pass and PDF.

Nevertheless, on the morning of the departure and given that the conferences were less to my liking that day, I decided tocall the Gold Guest List line to change my flight, not being able to do so online (really annoying not to be able to benefit from the Same Day Confirmed without calling for open-jaw bookings. .

The change was made without any delay, and I could be on my way to London by early afternoon.

This time, I take public transport directly from the conference center to the airport.

It’s a fairly straightforward journey, with just one change and a commuter train to the airport, taking around 45 minutes. It’s so much easier than Parisian transport…

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As I already had my boarding pass and found no agent at the British airline’s check-in desk, I went straight to the security checkpoint, using the Fast Track, and there… It’s a cold shower! Nearly an hour’s wait at Fast Track, due to the catastrophic design of the security control lines.

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After these checks and a huge Duty Free, I find myself airside and on my way to the lounge in the Schengen zone. Be careful not to go through passport control beforehand, or risk not being able to access a lounge.

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Location and welcome

The latter is located at the left-hand end of the post-security terminal. The path is quite long, the ceilings low, really not pleasant.

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It is then located on the mezzanine floor, accessible via elevators and stairs.

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The welcome is, how can I put it? Worthy of a prison. The attendant won’t even take off his headphones to talk to you. Disgusting.

Lounge design

After this disastrous welcome, the lounge itself is quite pleasant, with plenty of rest areas. There are plenty of sockets, but… 8 out of 10 don’t work. For an airport that’s just opened, it doesn’t look good…

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Catering

The hot and cold food offer is catastrophic. The rösti are limp, the red wine stings…

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Fortunately, Haribo makes up for the rest.

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Bottom line

A disgrace, a catastrophe. Avoid if possible.

Olivier Delestre-Levai
Olivier Delestre-Levai
Olivier has been into airline blogging since 2010. First a major contributor to the FlyerTalk forum, he created the FlyerPlan website in July 2012, and writes articles with a major echo among airline specialists. He now co-runs the TravelGuys blog with Bertrand, focusing on travel experience and loyalty programs.
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