Courtyard Marriott Stockholm, Kungsklippan : Excellent service

Also as part of my business trip to Stockholm, I stayed at the Courtyard Stockholm, located in a residential area in the city center.

Here’s a look back at this pleasant stay, and a reminder of the itinerary:

#TypeReview
1FlightAir France Business, Paris-Stockholm, Airbus A318
2HotelCourtyard Marriott Stockholm, Studio Suite
3LoungeAmerican Express Centurion Lounge, Stockholm Arlanda
4FlightKLM Economy Comfort, Stockholm-Paris, Boeing 737-700
5LoungeKLM Crowne Lounge 52 (Non-Schengen), Amsterdam Schiphol
6FlightAir France Economy, Amsterdam-Paris, Airbus A320-100
Today’s itinerary

Booking

I booked my stay using the Marriott Bonvoy app and a non-refundable public rate. This rate became refundable thanks to the COVID-19 crisis. Anyway, for €72 all-in, it was a real bargain!

A few days before my arrival, I check-in online using the application.

The day before, I see I’ve been upgraded to a Superior Room, very good, it’s the second best category.

Confirmation of initial upgrade

A few hours before my arrival, I noticed a new upgrade to the Studio Suite, the highest category… Excellent!

Final upgrade just before arrival

Arrival

I arrive at the hotel from Arlanda airport by Uber. The airport is almost 50 minutes from the city. The journey therefore takes about forty minutes without traffic.

The lobby decor is very elegant
The lobby is always busy

I go straight to check-in. The receptionist carried out my check-in in a very professional manner in a matter of seconds, given that I had carried out the mobile check-in a few days earlier.

The hotel lobby is very spacious

She confirms my upgrade to the hotel’s only suite, and asks me to choose the Platinum benefit, and I choose points, with breakfast automatically included for Platinum and above (extra benefit provided by the hotel).

Hello doggie!

So I head for my room on the 11th and top floor of the hotel (which officially has no number).

Entrance to the assigned suite

Room

The suite is located on the top floor of the hotel.

The entrance to the suite is rather spacious

The entrance is spacious, with a large bathroom on the left (but with a lot of wasted space).

The bathroom is very spacious

The floor is heated and the temperature is adjustable.

The shower is very spacious, although the showerhead could be of better quality and the pressure higher.

The toiletries are of the highest quality, by Rituals, and this is the only room that benefits from them.

Bath products are of excellent quality, and different from standard rooms

To the right of the bathroom, a balcony offers a superb view of the city.

The balcony is pleasant and allows you to enjoy the beautiful view.

Passing back through the entrance, you enter the lounge area and then the bedroom. This is the only room in the hotel with a superb bay window offering a superb view from the bed.

View from the suite, super pleasant with its exceptional view
Two armchairs for relaxing after a hard day’s work

The bed is extremely comfortable.

The bed that will give me a good night’s sleep

An espresso machine is available.

I will make excellent use of this coffee machine

On the desk to the right of the bed, a chocolate bar is laid out as a welcome gift.

A small welcome service is always welcome, however small it may be.

A final video:

Hotel facilities

The hotel has a fitness room on the 3rd floor of the property, but I won’t have had the chance to use it.

Food options

The property has a bar and restaurant on the first floor, right next to reception.

Social distancing measures are in force in both spaces

Bar

After my meeting and on the way back to the hotel, I decide to relax at the bar. As is customary in Sweden, orders are placed directly at the bar and payment is immediate. I order one of the Signature cocktails made with cranberry juice.

An excellent pre-dinner cocktail

It was excellent. Prices are in line with Swedish prices, no more, no less. No snacks served with the cocktail, however, and the service isn’t very attentive.

Breakfast service

Due to measures to combat COVID-19, breakfast is served at the table instead of the buffet.

The dining room is very pleasant

Each customer is given a sheet to choose from.

The breakfast sheet distributed to customers on arrival at the restaurant

I choose a café latte, apple juice and a ham and cheese omelette, as well as sausages and bacon. Everything was excellent.

I was delighted by this plate composed in the kitchen

Departure

Departure formalities were a breeze, completed in less than 30 seconds. The invoice was immediately sent to me by e-mail.

Bottom line

An excellent stay in this Courtyard, correctly priced, and with a superb experience and in particular as a loyal customer. The kind of hospitality we’d like to see more often, straight to the point, where you never feel like you’re bothering anyone… Is it that difficult?

Olivier Delestre-Levai
Olivier Delestre-Levai
Olivier has been into airline blogging since 2010. First a major contributor to the FlyerTalk forum, he created the FlyerPlan website in July 2012, and writes articles with a major echo among airline specialists. He now co-runs the TravelGuys blog with Bertrand, focusing on travel experience and loyalty programs.
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