Tag: customer service
TAP Air Portugal : When incompetence turns into a scam!
Yes, on TravelGuys, it feels like we aretalking about TAP Air Portugal every single day. You must have followed Bertrand's issues of the past weeks, that never saw his suitcase again.
Checked-in on a simple itinerary from Lisbon to Paris...
Video : Crisis and customer service at Eurostar…and elsewhere
In this issue of TravelGuys TV we talk about a ticket cancellation on Eurostar due to COVID 19 and best practice in customer service in a crisis.
https://youtu.be/dsoQzl2snf8
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To go further :
- COVID-19 handling at Air France
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Suggest...
Airlines and hotels: customer service from social networks to “in app” chat
Social networks have been a preferred customer service channel for brands for years and the travel industry is no exception. But we see more and more players reinternalizing this channel to go through bots integrated to their site and,...
Cute: United bends over backwards to find a teddy
Sometimes airlines bend over backwards for their customers. So, United has just posted a video on Youtube to tell the story of Bolt, the cuddly toy of one of her little clients that they just found:
https://www.youtube.com/watch?v=N4rqWTAhpKQ
United is trying to...
Skyteam makes major improvements to customer support
Skyteam airlines agents will now be able to assist passengers traveling with any Skyteam member airline and transfer them to other flights in the event of an incident.
With the proliferation of alliances, partnerships and code-share flights, it is not...
Air France: Ben Smith’s challenges
As soon as he is settled in, the new Air France-KLM boss and temporary head of Air France will have to face various challenges.
Restore customer trust
One can say what one wants the customer does not like to live with...
Garuda’s business class In long or medium haul we say yes!
The airline landscape is full of airlines that are on the rise (and others that are on the way down, but that's another topic). Some airlines that were "exotic" not so long ago claim to be hunting on the...
Leveraging customer data, the new challenge for air transport
As every quarter, Air France organized last Thursday evening its #Digidays where the best of the travel blogosphere was invited to talk about data in air transport. In the end, there is little to remember: yes, there is data,...