NH Hotel Milano Congress Center: A taste of an old Novotel

Still on a business trip to the Lombardy city, I stayed in this hotel far from everything. A look back at this mediocre stay.


I made the reservation about 2 weeks before my arrival at the property. As always during my professional trips, I try to book flexible rates… But there, on the website of the chain, it’s mission impossible! Nevertheless, I manage to find and book for 3 nights, for a little more than 120 € per night.


The website offers online check-in… However, there is no option to specify an arrival time before 3pm, unless you choose “undetermined”. What I would do. Nevertheless, the possibility to choose your room on a plan is interesting.

I arrive at the hotel shortly before noon. I thought I would be able to complete my check-in formalities before noon… Well, it was a nightmare… We are sent back to the bar while waiting for the rooms to be cleaned... Two hours pass and nobody comes to see us. I ask about the availability of rooms, and they tell me that none are ready yet. Strange because I’ve seen some people check in while I was on other calls.

Their posture pisses me off and I ask to cancel my reservation. At worst I’ll go back to the Moxy and take a Uber in the morning. And then, miraculously, they find me a room… Pathetic!


The assigned room is a standard room located on the 1st floor of the property.


To the right of the entrance is a well-maintained bathroom with toilet, bidet, washbasin and tub/shower.


Toiletries are not co-branded and are provided in large bottles.


Next, on the right, is a closet that is slightly oversized for this type of hotel.


Finally, a desk, a small armchair and the king size bed complete the room’s equipment.


The whole thing is in a very dated style, but in good working order. An almost perfect reflection of the entire Italian hotel industry.


Finally, the video tour:

Hotel facilities

The hotel has a fitness room, which I will not use this time.


The hotel has a restaurant, located on the first floor. If I don’t eat breakfast, we’ll have lunch there the first day.

The menu is rather nice but the service is extremely long. 1h30 to have lunch only one dish is not acceptable in such a business oriented area.


The departure formalities will be simple and courteous, the bill right.

Bottom line

I will not return, despite the relative proximity to one of my client sites. A too high rate for non-existent services.

Olivier Delestre-Levai
Olivier Delestre-Levai
Olivier has been into airline blogging since 2010. First a major contributor to the FlyerTalk forum, he created the FlyerPlan website in July 2012, and writes articles with a major echo among airline specialists. He now co-runs the TravelGuys blog with Bertrand, focusing on travel experience and loyalty programs.

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