Review : The Ritz-Carlton, Kyoto

Back to Asia again for the 2019 summer holidays, with a superb fortnight’s stay in Japan. The booking of this stay was made rather late, in May, for a departure at the beginning of August.

This booking was not an easy job Clearly, Japan is not a cheap destination for Business or First class, especially from Paris, and I couldn’t see myself flying 12 hours in economy with my wife.

So we find a good deal on Star Alliance in Premium Economy, for just over €900 per person, a reasonable price for Japan in the middle of summer.

On the outbound flight, a few days before departure, I decided to buy an upgrade to Business class for my wife for the outbound flight at night.

Here is the itinerary followed:

#TypeReview
1FlightLufthansa Business, Paris Charles-de-Gaulle – Frankfurt, Airbus A321-100 (not reviewed) – Upgrade at the gate
2FlightLufthansa Business, Frankfurt – Tokyo Haneda, Boeing 747-800i (not reviewed)
3HotelPrince Gallery Tokyo, a Luxury Collection Hotel (not reviewed report by Bertrand here)
4HotelThe Ritz-Carlton Kyoto
5HotelSheraton Grand Hiroshima
6HotelANA Crowne Plaza Okayama
7HotelThe Ritz Carlton Tokyo
8FlightAsiana Economy, Tokyo Haneda – Seoul Incheon, Airbus A321-100 (not reviewed)
9FlightLufthansa Business, Seoul Incheon – Frankfurt, Boeing 747-400 (not reviewed) – Upgrade at the gate
10HotelMoxy Frankfurt Airport
11FlightLufthansa Economy, Frankfurt – Paris Charles-de-Gaulle, Airbus A320-100 (not reviewed)

So here we go for this exceptional stay at the Ritz-Carlton Kyoto, after some excellent days in Tokyo.

The hotel seen from the bridge in front of it

Booking

We booked this hotel from the Marriott Bonvoy app. I hesitated for a long time between the Suiran, a hotel that Bertrand and I know well because we both stayed there, and this property.

The tie breaker was the fact that I already knew Suiran and wanted to try something else, but also the fact that the location of the Suiran, far away from the attractions, makes it a difficult hotel to reach and isolated in the evening.

I booked the hotel using Marriott Bonvoy points, as the price of the hotel was immensely high (nearly €1200 per night in a standard room in the middle of summer).

Arrival

Welcome to this gentle oasis

We arrived in Kyoto from Tokyo in the late morning by Shinkansen. Once we arrive, we take the metro to the closest station to the hotel, which is a 10-minute walk away.

It’s not just for decoration: the hotel offers this porter service for your shopping in Kyoto
Or deliveries can be organised by bicycle

In Japan, we recommend the use of a Suica card, which can be used in all cities, and which can be carried on your iPhone in a completely paperless way. We will use this card throughout our stay in all the cities where we will be staying.

The access to the hotel is even more beautiful in the evening

I had little hope of having our room ready when we arrived so early, but it was not so: everything was ready for our arrival.

The interior decoration of the entrance hall is particularly successful
The elegant decoration of a part of the lobby
The mix of 1st and 2nd daylight gives a very cosy atmosphere in the lobby
Chairs are positioned to wait

As is customary in these luxury hotels, check-in is fully seated, with a welcome drink.

Fountains between the street and the hotel entrance

Unlike usual at the Ritz-Carlton, here, breakfast is offered to Ambassador members (and only to this status, it is a pilot initiative a priori) and an upgrade was confirmed in a Luxury room with a view on the river. Excellent!

The lobby is particularly beautiful, with a certain modernity but with some perfectly placed traditional touches.

Pathway to meeting spaces and spa

We were finally escorted to our room by the receptionist, who also confirmed the late check-out at 5pm.

Room

Our room was located on the 5th floor of the property with a beautiful view of Gion and the river that runs through the city.

Bonsai in front of the view

The entrance is very spacious, and the hallway is lined with storage and contains the minibar, as well as the courtesy tray and tea and coffee making facilities, all in typical Japanese style.

The space in the entrance is already very elegant
A tea machine, a bit strange in Japan, no?
The tableware provided is sublime
The minibar is well stocked, but beware of the bill!

The room is also very spacious, with armchairs and a table positioned near the window, and an extremely comfortable bed. All controls are available on either side of the bed for the lights of course, but also for opening and closing the curtains.

Overview of the night space
A simple but very local welcome service
Origami were prepared for us
A peaceful view of the river and the mountains
The green tea has its own dishes, it is dried in the hotel
The extreme comfort of the bed is very appreciable

A sofa also faces the bed, in addition to the armchairs.

The choice of cushions is perfect
And the sofa is comfortable

The bathroom is also very spacious. Accessible from the bedroom, of course, but also from the corridor through a very discreet sliding door.

The preparation of the bathroom will always be perfect
Note the size and thickness of the towels
The choice of bathroom equipment is very luxurious
The soap is very elegantly presented
But what is hidden in this beautiful box?
In addition to the traditional Aspen bath products, everything you need is available here in case you forget something at home…

It is equipped with two basins so that you can get ready at the same time, a very nice and spacious shower, as well as a toilet.

The shower is very spacious
In the same space, a bathtub complements the shower
These birds inlaid in ceramic are beautiful

The wardrobe is located here, with huge cupboards that really allow you to settle in! We would like to, if we could…

The huge wardrobe that really allows you to settle in

After all, you don’t always need a sequel to be happy… The visit in video :

Hotel facilities

The hotel has its own gym and spa.

The very elegant path to the spa

We tested the spa on the first evening, after a first half-day of exploring the city. It is located in the basement of the property.

This pool is a great place to cool off after a day in the heat of the Japanese summers

A long swimming pool allows you to swim a few laps. It is not heated but the water is not freezing either.

The pool was very nice… Once the redneck family had left!

At the edge of the pool is also the mixed sauna which we will use to warm up after a few swims.

In the changing rooms, a steam room is available, but access must be naked as is traditional in Japan.

Food options

The hotel’s restaurants are located in the lobby. Making the most of the city, we did not dine at the hotel but had breakfast there each morning.

All the tables are set, even the big ones
An eye opener is served before breakfast

The service there is extremely square: we were called by our name systematically. Hot and cold drinks and hot food are ordered at the table, and the service is quite fast.

The French toast was to die for

A large buffet is also available, and the quality is perfect, as you would expect from a hotel of this standing. The tables are far enough apart to create privacy…

All the pastries in the buffet are made by Pierre Hermé
How can you resist Isfahan croissants?
Some hot pork to go with a good English breakfast
And the healthier version with vegetables
The small fruit and dairy buffet is not to be outdone
The salad bar was quite tempting
But the serious stuff is actually here!
The parmesan was of a very high quality
The eternal cereals in a bucolic decoration

In short, one could spend hours at this breakfast.

Departure

Due to a typhoon in Japan, we had to shorten our last day of visit. We left the hotel shortly after 4pm by Uber to the station.

No worries at the time of departure, the bill was correct.

Bottom line

There are not many stays where I have nothing to complain about. This is one of them. Perfection in a hotel, with exceptional service. An exceptional hotel that is worth its exceptional price.

Olivier Delestre-Levai
Olivier Delestre-Levai
Olivier has been into airline blogging since 2010. First a major contributor to the FlyerTalk forum, he created the FlyerPlan website in July 2012, and writes articles with a major echo among airline specialists. He now co-runs the TravelGuys blog with Bertrand, focusing on travel experience and loyalty programs.
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