Sheraton Lisle: A very disappointing experience

The big cities in the United States have their charm… Chicago first, beautiful city par excellence with extraordinary people. But unfortunately, counseling often leads to out-of-town clients in the United States, which is the case this time. To avoid traffic jams, I prefer to take a hotel near the client site during the week, which leads me to book at the Sheraton Lisle, located only 4 km from my appointments.

Booking

I made this reservation, as usual, on the SPG website, using my company’s corporate code which allowed me to get a 30% discount on the best fare of the day, and all the flexibility one can expect during a business trip.
No problem with the reservation, as usual, except for one thing: only double beds were available, so I placed a request for a king bed, with little hope that it would be accepted or even read…

Arrival

The arrival at the hotel, at the end of the afternoon, was done in front of a deserted reception. The welcome was immediate and warm, a little too much for my taste. I would even say colloquial. In short, not very pleasant and not very professional with a Platinum customer.
My request could not be met: no more room with a king bed available, so I have to stuff myself with the two beds that will take up an insane amount of space.
Nevertheless, I was confirmed the club access, the 500 welcome points and the Make a green choiceservice which allows me to obtain additional points, 500 per night.

Room

The room is what you’d expect from a suburban chain hotel in the US: functional, but dark and dated. Besides, the furniture seems new, it is more a matter of style…

The entrance to the room, dark, illustrates my point:
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The bathroom was quite functional, classic in American hotels, especially this kind of fake clawfoot bathtub without shower head.
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The sleeping area was quite cluttered with these two queen beds taking up all the space. The Sheraton beds offered here are not super comfortable, surely of the old generation.
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The office space is quite practical, but again the two beds impede movement near this space.
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Finally, a virtual tour of the room:

Lobby and common areas

The lobby has been freshly renovated. Moreover, the contrast with the old-fashioned side of the rooms is striking. The bar is pleasant, but we note the absence of a “real” restaurant in the establishment.

The fitness area, located in the basement of the hotel, is spacious although the number of machines is quite limited.
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The pool adjacent to the fitness area is spacious and clean. It is regrettable, however, that there is no device for opening in summer.
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As a Platinum customer and even without an upgrade, I had access to the Club Lounge. Even if the place is nice, the hors d’oeuvres offer is qualitatively very disappointing, and the breakfast is just passable. The kindness of the staff is quite variable.
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Departure

The departure formalities were simple: check the invoice, and leave immediately, the card having already been registered at the time of arrival. No surprises on the bill.

Conclusion

`
A very disappointing experience. I thought the entire hotel had been renovated, but the rooms are still stuck in the 80s. And the staff really not up to the Sheraton brand. Next time, I’ll avoid this hotel.

Olivier Delestre-Levai
Olivier Delestre-Levai
Olivier has been into airline blogging since 2010. First a major contributor to the FlyerTalk forum, he created the FlyerPlan website in July 2012, and writes articles with a major echo among airline specialists. He now co-runs the TravelGuys blog with Bertrand, focusing on travel experience and loyalty programs.
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