Sheraton Munich ArabellaPark: Solid services, but not very charming hotel

During a recent stay in Munich, I decided to test 4 different Starwood hotels for TravelGuys. After Le Méridien Munich which I won’t talk about more than Bertrand, the ALoft Munich which you could discover previously, here is now the Sheraton Munich ArabellaPark, located in the eponymous district in the east of the city.

Booking

I booked this hotel on the SPG website, as usual. At that time SPG offered its famous “Hot Escapes” promotion, which allowed me to have this hotel at a very reduced rate of 83 € per night, taxes included.
Considering the location of the hotel, I hesitated quite a bit, Le Méridien and the ALoft having really an ideal location.
2 days before my arrival, I saw that the assigned room was already an upgrade (Studio type room), but a small one.

Arrival

Although totally out of the way, the hotel is accessible by metro, the station was located 300m from the establishment and direct from the station, for a journey of 15 minutes. Totally decent then.
When I arrived on the spot, I must admit that the building is rather uninviting, and especially huge.
IMG_4342
For those who know, it looks a bit like the University Hospital of Caen(sorry for the Normandy digression).

In fact, after some research, I realize that the hotel occupies only the highest floors, the rest being a classic apartment building and at least one floor is a clinic.
Nevertheless, as soon as I enter the building, the impression is rather good, everything seems renovated in the lobby.
IMG_4343
IMG_4370
IMG_4369


The welcome is immediate and very warm. The check-in is very fast, the receptionist knowing perfectly the procedures a priori. Thanking me for my loyalty, he asks me what gift I would like, advising me the points because I already have access to the Sheraton Club through my status, and that the breakfast offer at the restaurant is identical.
I accept of course. He also tells me that I was able to be upgraded to the best room category in the hotel, the Executive Suite.
Less than 2 minutes later, everything is set. An example of courteous but not pompous efficiency, halfway between dehumanized efficiency and the sometimes embarrassing deference in Asian countries.

The room

Located on the 18th floor of the hotel, the assigned Executive Suite is understated, but the cloudy weather outside doesn’t necessarily make it stand out. Lights are on and at night, it’s very nice.
IMG_4344

The entrance leads to a closet that contains a kitchenette, convenient for long stays.
It contains a Nespresso coffee maker, a bottle of still water and a sparkling water which I would make good use of!
IMG_4345

This entrance leads to the suite’s spacious living room, which includes a dining table for 4, a sofa, a coffee table and a desk. Very pleasant space to rest.
IMG_4347

The living room gives on a balcony, but considering its state, one does not feel like going there. Anyway, I think the doors are sealed. The view is not the most interesting.
IMG_4356

This room faces a toilet, separate from the bathroom, which allows this room to be used as a meeting room while preserving the sleeping area and the privacy of the person who occupies it.
IMG_4348

The sleeping area is separated by a small corridor, which leads to the left to the bathroom, equipped with a shower and a bathtub, and through which it is also possible to access the toilet.
IMG_4349
IMG_4351

And to the right of this corridor, the bedroom, simple but whose huge bed was very comfortable.
IMG_4352
IMG_4355

The view from the room is not extraordinary either…
IMG_4353
… But above all, when I arrive in the room, it is really cold. I know it’s needed to air out, but this is too much!

To finish, and as usual, a short virtual visit is necessary:

A beautiful room therefore, very practical for a business trip, less nice to take Mrs. for a weekend.

Club Lounge

As in any good Sheraton, the hotel has a Club Lounge located on the 22nd floor of the hotel.
20151221_173630
It offers beautiful views of the city of Munich.
Its size is quite limited. The relaxation areas are very pleasant, a mixture of armchairs and tables to vary the pleasures and cover the different uses.
20151221_173712

I only stopped by the club in the evening. The offer was acceptable in terms of diversity, but I think the quality was a bit below what one would expect.
20151221_173909
20151221_173905
20151221_173858
20151221_173834
20151221_173840
20151221_173849

The service is quite poor, with the waiter obviously having problems communicating with the non-German speaking clientele, whose interactions were reduced to the bare minimum and who, more importantly, required solicitation.
I think the breakfast is better, but I’ll have to come back and tell you!

Installations de l’hôtel

The hotel has a large fitness room and an indoor pool on the same floor as the Sheraton Club. Due to lack of time, I could not test these installations.

Restaurants

As for the facilities, I did not test the catering at this property. I hope the Club Lounge is not an example of what is done in the hotel’s restaurants.

Departure

Leaving shortly before 4am, only the night receptionist was present. But like his colleague of the day before, he knows his job perfectly and less than 30 seconds later, I left with my bill in hand.

Conclusion

A very solid service for a very good value for money, that’s what I retain of this hotel Experience, but especially the reception staff excellently trained. A few things like the service in the Club Lounge or the cleanliness of the terraces in the rooms could be easily corrected.

Olivier Delestre-Levai
Olivier Delestre-Levai
Olivier has been into airline blogging since 2010. First a major contributor to the FlyerTalk forum, he created the FlyerPlan website in July 2012, and writes articles with a major echo among airline specialists. He now co-runs the TravelGuys blog with Bertrand, focusing on travel experience and loyalty programs.
1,324FansLike
931FollowersFollow
1,272FollowersFollow
353SubscribersSubscribe

Trending posts

Recent posts