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Video : What health constraints in air transport after COVID?

Dans cet épisode, nous évoquons l'avenir de l'expérience passager dans le transport aérien avec l'émergence de nombreuses contraintes de santé. For this we invited Olivier Joffet, a strategy consultant specialising in the airline industry. On the agenda : The...

Video: KLM fails deconfinement test

In this special issue we tell you how KLM has changed its service in the age of deconfinement. What we can already tell you is that the behaviour of the crew is not up to par. https://youtu.be/M6GaiU8gHeY +++++++ To go...

Video : What future for air transport after COVID-19?

This week we talk about the possible scenarios for air transport in the COVID-19 crisis and we welcome Nicolas Mariotte, VP Business Strategy at We Digital Garden who conducted a study on the subject. On the agenda : -...

COVID-19: What if the airline does not refund your tickets?

Due to COVID-19 most flights are cancelled and most of the time the airlines do not refund them. We explain why and, above all, how to limit the damage. https://youtu.be/3hdxWSJ1PxQ +++++++ To go further: - Flight cancellations and COVID-19: why don't...

Video : Crisis and customer service at Eurostar…and elsewhere

In this issue of TravelGuys TV we talk about a ticket cancellation on Eurostar due to COVID 19 and best practice in customer service in a crisis. https://youtu.be/dsoQzl2snf8 +++++++ To go further : - COVID-19 handling at Air France +++++++ Suggest...

The good surprise with SAS, the Emirates shower and the famous “mistake fares

In this episode of TravelGuysTV The Show we talk about : - The surprising experience in Business Class on SAS Scandinavian Airlines - The "mistake fares", these good fares available by mistake. - The "Shower Spa" of Emirates: fad...

Business Class Air France on Domestic flights good or bad idea, Turkish Airlines offers the hotel, the fare classes.

In this episode of TravelGuysTV The Show we talk about : - Domestic business class on Air France: good or bad idea? - Turkish Airlines that offers the hotel to its passengers - The complication of fare classes https://youtu.be/7vCG3XjuMpk +++++++...

TravelGuys TV – The show : here we go !

In response to your requests, in 2020 TravelGuys is moving into video with two sections: the reviews and the show. With the reports, the first of which concerned a Paris-Munich-Frankfurt-Singapore in Business and First on Lufthansa, we took you on...

Editorial: 2020, between safety, security and bankruptcies, happy new year in the airline industry!

Hello everyone, Bertrand and I wish a happy new year to all our readers on the blog and followers on social networks, both on a family and professional level, but especially a year rich in travels and various adventures around...