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Airlines continue to cut service

Although we are by no means experts in virology, we can tell you one thing about COVID-19: it is a virus that is used an easy excuse. The same goes for "customer reviews". We have followed the resumption of the...

Where did the money that saved the airlines come from?

The COVID-19 has taken a toll on the airline economy and airlines around the world have had to call for help to survive the crisis. In most cases the States have done the job and helped their national airlines, or...

#DEGRAD19 2nd edition: Which airlines make you travel in the best conditions this summer?

A month ago we introduced #DEGRAD19, the ranking of airlines based on how they maintained or degraded their service quality and customer experience due to COVID-19. After a month things have of course evolved and we are happy to share...

What service on Singapore Airlines with COVID health restrictions?

Here are the steps taken by Singapore Airlines to adapt the service and customer experience to the constraints of COVID-19. General health measures at Singapore Airlines Health declaration on honour before boarding. Temperature check before immigration. Social distancing in the airport. Handing out of...

Video: which airlines will treat you worst after COVID? #DEGRAD19

Everyone is wondering how much the passenger experience will be degraded in the air tomorrow. We have analysed the level of service offered by different airlines to derive a ranking according to the degradation of the passenger experience they...

TravelGuys releases #DEGRAD19, the barometer of the deteriorating in-flight experience

Today we introduce the #DEGRAD19 barometer. For an indefinite period of time, which we hope will be as short as possible, the conditions of air travel will be greatly degraded, as we have mentioned in various videos with special...

Review: Singapore Airlines Silverkris First Class lounge in Singapore (T2)

In connection to Singapore from Bali in business class on Singapore Airlines and before leaving to Frankfurt in First Class on Lufthansa I had 8 hours of connection to kill. After strolling around the famous Jewel, I went to...

Review : Singapore Airlines Business Class between Denpasar (Bali) and Singapore

All good things must come to an end and my stay in Bali is over. First step for the return trip: a flight to Singapore on Singapore Airlines in business class. Check-in and ground course in DenpasarBoarding in DenpasarThe Business...

Review: Premier Lounge, Denpasar Airport

Before leaving Bali for Singapore I was able to spend a few hours in the airport's Premier Lounge, a lounge that welcomes, among others, the business class passengers of Singapore Airlines with whom I was traveling. Who has access...