Tag: passenger experience
What service on Swiss with COVID health restrictions?
Here are the steps taken by Swiss to adapt the service and customer experience to the constraints of COVID-19.
General health measures at Swiss
Social distancing in the airport.
Masks must now be worn when flying
It is recommended to wear a...
Video: we tested the Turkish Airlines hotel service
Turkish Airlines offers its passengers with long connections a free hotel in Istanbul. We tested it and we share our feedback with you.
https://youtu.be/jes-z6T38_o
+++++++ To go further:
- The service offered by Turkish Airlines for long connections.
- The...
What service on Singapore Airlines with COVID health restrictions?
Here are the steps taken by Singapore Airlines to adapt the service and customer experience to the constraints of COVID-19.
General health measures at Singapore Airlines
Health declaration on honour before boarding.
Temperature check before immigration.
Social distancing in the airport.
Handing out of...
What service on Air France with the COVID health restrictions?
Here are the measures taken by Air France to adapt the service and customer experience to the constraints of COVID-19.
General health measures at Air France
Masks must be worn in the airport and in flight, and physical distancing is enforced...
What service on Lufthansa with COVID health restrictions?
When we published the first edition of the #DEGRAD19 Customer Experience Degradation Barometer with COVID measures we did not rate Lufthansa due to lack of information at the time. This is now possible and we will take this into...
Video: which airlines will treat you worst after COVID? #DEGRAD19
Everyone is wondering how much the passenger experience will be degraded in the air tomorrow. We have analysed the level of service offered by different airlines to derive a ranking according to the degradation of the passenger experience they...
TravelGuys releases #DEGRAD19, the barometer of the deteriorating in-flight experience
Today we introduce the #DEGRAD19 barometer. For an indefinite period of time, which we hope will be as short as possible, the conditions of air travel will be greatly degraded, as we have mentioned in various videos with special...
Video : What health constraints in air transport after COVID?
Dans cet épisode, nous évoquons l'avenir de l'expérience passager dans le transport aérien avec l'émergence de nombreuses contraintes de santé. For this we invited Olivier Joffet, a strategy consultant specialising in the airline industry.
On the agenda :
The...
Video: KLM fails deconfinement test
In this special issue we tell you how KLM has changed its service in the age of deconfinement. What we can already tell you is that the behaviour of the crew is not up to par.
https://youtu.be/M6GaiU8gHeY
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To go...