Back from our wedding, we arrived at Lyon Saint-Exupéry airport for our return to Paris. An uneventful flight.
Check-in
We check-in online 30 hours before departure, and I am given row 2. Unable to reposition to row 1, nothing available until...
There is turbulence at Air France-KLM and, for once, it is KLM that is shaking things up, with tensions between the Dutch airline and the group.
The reason for the discord: the desire of Ben Smith, the new chairman of...
A short while ago, we announced the alignment of the Hop! fare structure with that of Air France, before what we imagined to be the inevitable outcome: the end of Hop!
Well, things went much faster than expected because this...
As we wrote a few days ago, Ben Smith, the new CEO of Air France-KLM has signed the death warrant of Joon.
The work of redesigning the product often involves its readability. However, commercially speaking, short-haul services were completely separate...
As soon as he is settled in, the new Air France-KLM boss and temporary head of Air France will have to face various challenges.
Restore customer trust
One can say what one wants the customer does not like to live with...