Hotel de Berri, a Luxury Collection Hotel: Beautiful design hotel with perfect service

As part of another business trip , I decided to stay at the Hôtel de Berri , a newcomer to the Luxury Collection in Paris and which completes Marriott’s Upper-Upscale offer in the capital, the only establishment in the mark until then being the Prince of Wales, whom I know very well.

Here is the route followed:

#KindReport
1FlightBritish Airways Club Europe, London Heathrow – Paris Charles-de-Gaulle, Airbus A319 (not reviewed)
2HotelHôtel de Berri, Paris, a Luxury Collection Hotel
3TrainThalys Premium, Paris Gare du Nord – Bruxelles Midi (not reviewed)
4HotelCourtyard Marriott Brussels EU
5LoungeDiamond Lounge, Portes B (non-Schengen), Bruxelles-Zaventem
6FlightBritish Airways Club Europe, Bruxelles Zaventem – London Heathrow, Airbus A320 (not reviewed)
Today’s journey

Reservation

I made the reservation for this property several weeks before my arrival . Thanks to the Corporate code of my company, I can benefit from acceptable rates, obviously very expensive but less than the public rates.

For less than 350€ per night, it is reserved for one night.

In the process, and to test this hotel as well as possible, I ask a Suite Night Award to discover these suites with such a particular design.

Arrival

The day before my arrival, I see in my Marriott Bonvoy application an upgrade to a Junior Suite , without my SNA having been cleared beforehand. And I receive a few hours later an email telling me that the SNA could not be done .

I specify that I now only use SNA for special suites , in this case always the highest category, theoretically unattainable with free upgrades.

So I arrive at the hotel at the very end of the morning after an uneventful flight on British Airways from London.

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The reception is very courteous but it is I who am less so , being on the phone when I arrive at the establishment.

The formalities are carried out, but I am told that the Junior Suite in which I was upgraded is not yet ready . I am invited to wait at the bar, where they will come to see me when the latter is ready. It does not bother me too much, not having planned to go to the office.

The hotel will invite me by paying for my drinks at the bar , a very elegant gesture, and even my lunch if I wish.

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An emergency will mean that I have to go to the office for a few hours , so I leave the hotel, leaving my luggage until my room is ready.

I return at the end of the afternoon to recover my room card . The same receptionist told me that he finally upgraded me to the type of suite requested in SNA, perfect! My luggage has already been deposited in my suite , and I head for the elevators.

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Bedroom

The assigned suite was located on the first floor of the property. It is a Signature Suite , decorated by a great French decorator. Each suite is also unique in its design .

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The entrance is actually a long hallway to the bedroom and living space.

On the right, separate toilets are available , with a Japanese cleaning system. Very pleasant.

Then, still on the right, is the very spacious bathroom , equipped with a double washbasin, a beautiful bathtub and a spacious shower. Its design is very elegant , and a French window opens onto the sleeping area.

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On the left, a large wardrobe allows you to unpack your suitcase for a few days.

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Opposite, the sleeping area, with a beautiful King Size bed with a modern canopy , facing a mirror that turns into a television on demand. Everything is also controllable through an iPad located on one of the bedside tables.

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A little further on is the office space and then a large lounge area , facing another mirror-television, and a beautiful bay window overlooking the garden.

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The decoration, based on the sea, is very successful… but you like it or you don’t .

Finally, here is the video tour:

Hotel facilities

The hotel is equipped with a fitness room , which unfortunately I will not be using during my stay.

Restauration

The hotel has a restaurant, which I have already visited but which will remain closed , and a bar where breakfast will be served.

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Breakfast service

When I arrive at breakfast, the team seems either understaffed or completely disorganized . At 7:30 am, the buffet is still not in place. No hot dish will be offered to me. Everything is done with cordiality, but I find that difficult to accept in an establishment of such standing .

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Departure

Checking out will be simple, but I would have to claim my bill 3 times per chat during the day to finally receive it by email.

Conclusion

A very good stay, polite service but still some flaws.

Olivier Delestre-Levai
Olivier Delestre-Levai
Olivier has been into airline blogging since 2010. First a major contributor to the FlyerTalk forum, he created the FlyerPlan website in July 2012, and writes articles with a major echo among airline specialists. He now co-runs the TravelGuys blog with Bertrand, focusing on travel experience and loyalty programs.
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