Prince de Galles, a Luxury Collection Hotel, Paris : Exceptional service

As part of a business trip to Paris, I booked a room in this prestigious hotel in the capital, located on Avenue George V and next to the eponymous hotel, member of the Four Seasons network.

I’ll spare you the British Airways flights and lounges now usual on TravelGuys.

Booking

I booked this hotel almost 6 weeks before my arrival in Paris, also to take advantage of an American Express promotion offering £150 back for every £450 in Marriott hotels in the Luxury category.

But the week before my arrival, I had to modify this reservation to add an extra nightbringing my stay to 3 nights in the hotel.

Arrival

I arrive in the middle of the evening by cab at the hotel. I am taken in charge by a doorman who takes care of my luggage and directs me to the reception.

The receptionist proceeds with the usual formalities, checking my identity and taking a bank imprint.

I was given an upgrade to the Macassar Suite, one of the most prestigious rooms in the hotel, with a magnificent view of the Avenue George V.

As an Ambassador benefit, I choose breakfast over points. I am also told that breakfast can be taken in the room instead of the restaurant, with a service charge of 10€.

Bedroom

My suite was located on the 2nd floor of the building

The corridors are also very elegantly decorated and in perfect condition.

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The suite I stayed in was very spacious.

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The entrance is alreadythe size of a small Parisian one-room apartment. It is equipped with a closet, and a coffee and drinks area. The minibar as stocked, by the way,is free, too rare at Marriott.

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This entrance gives access to the living room area, which has a sofa and two large armchairs, a coffee table, a very practical secretary/desk.

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A simple welcome servicewas made available to me in this lounge area.

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Vient ensuite la chambre, très spacieuse également. It offers, just like the living room,a magnificent view of the Avenue George Vwith its two large windows. A balcony would have been perfect but I dream a little too much…

Facing the window, a meridienne allows you to admire the view, and on the opposite side, a very large king size bed, ultra comfortable, and large bedside tables.

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A large desk is available, as well as a nice closet.

Finally, the huge bathroom is richly decorated and has two basins, a bathtub and a shower.

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The only reproach, it is finally the decoration to be improved by Pierre-Yves Rochon, the carpet already passed after 8 years of exploitation, as well as the walls in “baby linen” blue.

Finally, the virtual visit in video:

Hotel facilities

The hotel is equipped with a fitness room and a spa studiofor treatments. I won’t be using either of them this time unfortunately.

Restaurants

Since the departure of chef Stéphanie Le Quellec from the restaurant La Scène, the hotel has been struggling to open a real restaurant in the hotel. Meanwhile, all catering is done at the hotel bar.

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Breakfast service at the bar

Breakfast is served at the bar from 7am to 10:30am every day. The menu is quite large, and the price is only 49€.

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I will order scrambled eggs with salmon, a plate of smoked salmon, fruit and a basket of bread and pastries.

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Everything was very good, butthe service was very slow. Not suitable for breakfast.

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Room service breakfast

Two of the three mornings, I ordered room service breakfast… Well it wasn’t much better, many items were missing, especially the first morning.

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Bar service

With a friend, we had a drink at the bar the last night. Perfect and attentive service, but the terrace was empty.

Room service for dinner

The night I arrived and the following night,I ordered room service. Everything was very good, but 45 minutes of waiting is too much.

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Departure

The late paperwork took a while due to errors on my invoice, but everything was handled with courtesy.

Conclusion

An excellent stay, a good service even if the training must accelerate in this post-COVID period.

Olivier Delestre-Levai
Olivier Delestre-Levai
Olivier has been into airline blogging since 2010. First a major contributor to the FlyerTalk forum, he created the FlyerPlan website in July 2012, and writes articles with a major echo among airline specialists. He now co-runs the TravelGuys blog with Bertrand, focusing on travel experience and loyalty programs.
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