Tag: refund
Air France: freed, released…ready to counterattack?
Air France has finally reimbursed the state for the aid granted during the COVID and is finally free to participate in the consolidation of the market in Europe!
Air France handicapped by state aid
Like many European airlines, Air France needed...
TAP Air Portugal : When incompetence turns into a scam!
Yes, on TravelGuys, it feels like we aretalking about TAP Air Portugal every single day. You must have followed Bertrand's issues of the past weeks, that never saw his suitcase again.
Checked-in on a simple itinerary from Lisbon to Paris...
Lufthansa: refunds still offered
Recently, we wrote that airlines tend not to refund tickets during the coronavirus period, even if the flight is cancelled. We reported on this in the lattest TravelGuys TV #4, which you can find on our YouTube channel.
Also, we...
COVID-19: What if the airline does not refund your tickets?
Due to COVID-19 most flights are cancelled and most of the time the airlines do not refund them. We explain why and, above all, how to limit the damage.
https://youtu.be/3hdxWSJ1PxQ
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To go further:
- Flight cancellations and COVID-19: why don't...
Video : Crisis and customer service at Eurostar…and elsewhere
In this issue of TravelGuys TV we talk about a ticket cancellation on Eurostar due to COVID 19 and best practice in customer service in a crisis.
https://youtu.be/dsoQzl2snf8
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To go further :
- COVID-19 handling at Air France
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Suggest...
COVID-19 cancellations and commercial measures. What options for airlines?
Following the different measures taken to stop the spread of COVID-19, the airlines are facing a wave of cancellations never seen before. At first it was due to customers who were afraid to travel or were "banned" from certain...