Tag: hilton
Hampton by Hilton, Torquay (England): Nice hotel, too bad the customer service is so crappy!
As part of a British holiday with our pet, we chose to stay at the Hampton by Hilton Hotel in Torquay, a small coastal town in southern England.
A look back at this half-hearted stay.
Booking
I booked this property a few...
Paid check-in upgrades: what’s left for loyal Hilton Honors guests?
As of last week Hiltons hotels are proposing Gold and Diamond members of the Hilton Honor program paid upgrades when checking in online. A very bad news for them which confirms the bad turn that Hilton Honors takes.
Paid upgrades...
Become Gold or Diamond with Hilton in just a few nights!
Tis the season to easily gain status on a loyalty program that competes with yours. After IHG, which is currently offering a status challenge (you have a limited time to complete a reduced number of nights and obtain a...
Is the hotel industry heading for a widespread low-cost business model?
Dark clouds are gathering over the hotel industry, or at least over the hotel customer experience. If budget hotels have always existed, it's a revolution of a different kind that seems to be in the offing, similar to that...
Hospitality: assumed mediocrity, even with the most loyal customers?
Like the rest of the travel industry, the hotel industry has paid a heavy price for the pandemic, and has had to implement severe measures to cope with the economic consequences of the crisis, most often by drastically reducing...
Hilton Reykjavik Nordica: The basics are here
On our first night in Iceland, we chose to stay at the Hilton Reykjavik Nordica.
As a reminder, here is the itinerary followed:
Booking
We booked this property just a few days before our arrival.
https://flic.kr/p/2mgKn74
The hotel we had initially booked, the Reykjavik...
Why weren’t the major hotel groups rescued like the airlines?
While the health crisis brought the tourism sector to its knees, the airlines were able to count on massive state aid, which was not the case for the major hotel groups. Is this the result of a deliberate policy,...
Will hotel service return to normal after COVID?
Like the airline industry, the hotel industry adapted to health constraints during the pandemic, notably by reducing the services provided to customers to avoid contact.
As in the airline industry, many of these measures were seen as cost-cutting in disguise,...
Which hotels offer lifetime status on their loyalty programs?
Some hotels offer their guests the chance to retain their loyalty program status for life, sparing the most loyal of guests the anguish of having to requalify after a certain number of years.
So, after the list of airlines offering...