Tag: digital
Check-in your luggage downtown and pick it up at your destination with Alltheway
A revolutionary service on the market, Alltheway allows you to check-in your luggage in town before going to the airport, and not worry about it again until you arrive at your destination. Service available in Paris today and in...
Soon the end of check-in kiosks in airports?
Due to the evolution of the uses of new technologies and to decrease the time spent at check-in, Alaska Airlines will start to remove its check-in kiosks in airports. A precursor? Certainly, but this is not necessarily very good...
End of customer service on Twitter: what impact for passengers?
Air France and KLM, which used Twitter as a customer relations channel, announced almost simultaneously last week that they were putting an end to this practice. Maybe the first of many? It is possible but it is unlikely to...
The travel industry overestimates the impact of digital on the customer experience
Like all business sectors, the travel industry is investing massively in digital to improve the sacrosanct customer experience and when I read the discourse of many solution providers, digital would be the answer to almost all the problems of...
Video : Crisis and customer service at Eurostar…and elsewhere
In this issue of TravelGuys TV we talk about a ticket cancellation on Eurostar due to COVID 19 and best practice in customer service in a crisis.
https://youtu.be/dsoQzl2snf8
+++++++
To go further :
- COVID-19 handling at Air France
+++++++
Suggest...
Paris Air Forum 2019: Digital or ecological revolution?
On Friday, June 14, the 6th edition of the Paris Air Forum was held as an aperitif to the Paris Air Show, which opens today near Paris.
This edition, placed under the sign of the Data Revolution, could not avoid...
Find travel companions with Get a Friend For Life (GAFFL)
For some people traveling alone is a real burden. For them there is now a site: Get A Friend For Life" or GAFFL.
This is something that is totally foreign to us at TravelGuys but there are people who don't...
Chatbot, payment, biometrics, WiFi: Air France presents its latest digital innovations
Yesterday, Air France presented its latest digital innovations to enhance the customer experience and make the journey smoother.
Some already seen elsewhere, some really interesting new things, some things on which we have more detailed analyses to come...in short, here...
Smart rooms at Intercontinental Hotels Group (IHG)
Intercontinental Hotels Group wants to reinvent the customer experience by putting artificial intelligence at the heart of its rooms.
IHG launches AI Smart Room
Developed in partnership with Chinese internet giant Baidu, the "AI Smart Room" aims to revolutionize interactions between...