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Tag: british airways

European airlines receive the lowest score for punctuality

An AirHelp study conducted with Le Figaro shows the state of the airlines' punctuality. And European airlines are not well ranked. AirHelp, a service whose goal is to help delayed passengers to get compensation (and which we talked about here)...

Terrifying: a British Airways flight caught in wind gusts in Gibraltar

Even if we fly a lot, like it and have certainly less fear of the plane than the majority of the passengers, there are videos of flights which make us say "fortunately we were not there". This is the case...

Facial recognition for a seamless airport experience

If we consider that a good travel experience is characterized by fluidity, we can only say that we are far from it. As long as you are online everything is fine, it is when you arrive at the airport...

EU-Qatar agreement: unclear benefits for some, a lifeline for others

The day before yesterday was announced an open sky agreement between Qatar and the European Union, signed after long negotiations. This agreement, which took 8 years to complete, will allow the 27 members of the European Union and Qatar...

Editorial: Our complex world requires simplicity

What a month of January full of surprises! The news of the air transport, in France, is more intense than ever. Notably at Air France,where the arrival of Ben Smith at the head of the tricolor airline engages many...

Live music in flight, pro or con?

A few months ago British Airways surprised its customers by offering them a Gospel choir during the flight. https://www.youtube.com/watch?v=5anyibzrI6k A nice happening and a nice marketing move. Here is the making-off. https://www.youtube.com/watch?v=AVWA1pagqZ4 That the passengers liked it and were pleasantly surprised is one...

British Airways Club Europe : Service above all!

As part of a business trip to London, I recently traveled in the Club Europe cabin on British Airways, with a more than honorable experience: speed, simplicity and service. Booking I made the reservation for this business trip a few days...