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A problem with a travel professional in France? Have you thought about the Tourism Ombudsman?

Not all travel professionals are exemplary in their handling of customer disputes. If you have a problem with a professional in France or French abroad, there is one last solution before going to court: the Médiateur du Tourisme (Tourism...

Lufthansa and SITA improve delayed baggage handling

Lufthansa is working with SITA on a system to facilitate the re-routing of delayed baggage, improve the experience of customers who are faced with it and save the airlines money. Lost or delayed luggage is an air passenger's worst fear....

Delayed or cancelled flight in Europe: how to be compensated thanks to the EU261 regulation?

In case of a delayed or cancelled flight in Europe, the law provides very precisely the cases and conditions of compensation for passengers through what is commonly called the EU261. The EU261 is a European Union regulation that precisely regulates...

How TAP lost and then had my suitcase stolen. And the police do not move despite the AirTag.

This post is aboutthe incredible story that happened to me with TAP this year regarding a lost luggage. Not because of the fact that the baggage was misplaced and delayed, these things happen, but because of the way the...

Lost, delayed or damaged baggage: what compensation for the passenger?

With summer approaching, it's vacation season, travel and its share of inconveniences such as problems with lost or damaged luggage. Having had to deal with this type of situation lately for us and to advise a faithful reader, here is...

How can I earn points on several loyalty programs at once?

It's a question frequently asked by our readers who want to optimize their loyalty programs: can a single purchase earn points on several loyalty programs at the same time? Double dipping is not permitted.... within the same sector This may seem...

How a 5 stars airline handles irregularities

Let's face it, when we saw that Lufthansa had been designated a 5 stars airline, based on a Business class that had not even been deployed yet, we were very skeptical. Our experience this summer in Business Long Haul confirmed...