Tag: service
Tipping Culture in the United States: Between Tradition and the Rebellion of New Generations
The practice of tipping in the United States is deeply rooted in society. However, today, more and more people, especially among Generations Z and Alpha, are questioning this tradition.
The History of Tipping Culture in the United States
Tipping originated...
Medium-haul service: a step backwards for Air France-KLM, a step forwards for SAS
In the airline's own words, ‘Air France is constantly looking at opportunities to develop its offer, in order to best meet customer expectations in line with market trends’. For passengers, this will mean the end of the light snacks...
Mini-Suites with doors in aircrafts: what constraints for airlines?
The last few years have seen the arrival of a new type of product in aircrafts: private suites closed by doors. While from the passenger's point of view this type of product may seem obvious, it is not from...
Lufthansa Group : margins first !
While there was talk of Lufthansa's renewed interest in Alitalia and IAG's takeover of Air Europa, there were other significant announcements last week that speak volumes about how they see the future and their capabilities to meet it.
Air France...
Test : Air Tahiti Nui, the complete customer experience
As you may have read earlier, a business trip recently took me to French Polynesia.
The opportunity was too good not to write an article on TravelGuys: having no choice of airline, I say travel on Air Tahiti Nui.
And you...
The contribution of digital to the travel experience: the intelligent assistants
What can digital technology do for the travel industry? You will tell me "but digital is already everywhere, the industry has adopted it". On the one hand it is true, but on the other it is questionable.
This is true...