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Impromptu weekend in Lyon

At the beginning of autumn, I suddenly felt like spending a weekend in Lyon. A city that I have often only passed through on business trips that I wanted to take the time to get to know a little...

Marriott Budapest: What a failed arrival!

After a very average flight from London on BA in Club Europe, we arrived in Budapest for a long stay at the Marriott, ideally located facing the Danube. As a reminder, here is the itinerary followed: Booking I booked this hotel at...

Marriott Paris Ambassador Opera: Hard product isn’t everything!

During a trip to the French capital, I chose to stay at the Marriott Paris Ambassador Opéra, a hotel located in one of the capital's most beautiful districts, which had been closed for a long time due to the...

Marriott Cancun Resort: a sure bet for an exceptional stay

After spending 9 nights at the Four Points by Sheraton Cancun Centro and enjoying Olivier's presence at the JW Marriott, this Mexican stay continues with a little treat I've given myself. Coincidentally, my birthday coincided with my stay in...

Hotels: towards the end of resort fees? Not so fast!

Resort fees are a practice hated by guests and loved by many hotels. A recent settlement following a complaint led Marriott to decide to change its practices in this field. Is this the end of a controversial practice? We're...

Marriott Al-Jaddaf Dubai: discreet and friendly

As part of an Ascension Day holiday, I booked a 4-night trip to Dubai. As a Platinum member of the Marriott Bonvoy hotel program, I naturally set my sights on the group's wide variety of properties in the United...

Is the hotel industry heading for a widespread low-cost business model?

Dark clouds are gathering over the hotel industry, or at least over the hotel customer experience. If budget hotels have always existed, it's a revolution of a different kind that seems to be in the offing, similar to that...

Marriott Paris Champs Elysées : A truly minimalist customer experience

As you can imagine, this trip wasn't all plain sailing, as I had to reschedule everything almost at the last minute, due to the British government's announcements that rrefused to abandon the 10-day quarantine when returning from FranceIn contrast...

Hospitality: assumed mediocrity, even with the most loyal customers?

Like the rest of the travel industry, the hotel industry has paid a heavy price for the pandemic, and has had to implement severe measures to cope with the economic consequences of the crisis, most often by drastically reducing...