Tag: marriott
Is the hotel industry heading for a widespread low-cost business model?
Dark clouds are gathering over the hotel industry, or at least over the hotel customer experience. If budget hotels have always existed, it's a revolution of a different kind that seems to be in the offing, similar to that...
Marriott Paris Champs Elysées : A truly minimalist customer experience
As you can imagine, this trip wasn't all plain sailing, as I had to reschedule everything almost at the last minute, due to the British government's announcements that rrefused to abandon the 10-day quarantine when returning from FranceIn contrast...
Hospitality: assumed mediocrity, even with the most loyal customers?
Like the rest of the travel industry, the hotel industry has paid a heavy price for the pandemic, and has had to implement severe measures to cope with the economic consequences of the crisis, most often by drastically reducing...
Why weren’t the major hotel groups rescued like the airlines?
While the health crisis brought the tourism sector to its knees, the airlines were able to count on massive state aid, which was not the case for the major hotel groups. Is this the result of a deliberate policy,...
Which hotels offer lifetime status on their loyalty programs?
Some hotels offer their guests the chance to retain their loyalty program status for life, sparing the most loyal of guests the anguish of having to requalify after a certain number of years.
So, after the list of airlines offering...
Marriott Ghent – Junior Suite: Where has professionalism gone?
As part of a post-COVID19 business trip, I booked the Marriott Ghent for one night before a business meeting.
A look back at a rather bland stay.
Booking
I booked this stay using the Marriott Bonvoy app, as usual.
Two hotels were on...
Marriott Phuket Nai Yang – Beachfront Villa
After 3 long flights and a departure from our home almost 24 hours ago, we arrive in the late afternoon at the Marriott Phuket Nai Yang.
This is the hotel we will be staying in for our wedding which will...
Lyon Marriott Cité Internationale, the return
After a big failed appointment at the Marriott Lyon in the summer of 2019, back to Lyon for a business trip, from London.
Reminder of the itinerary :
Booking
I booked this hotel 2 days before my arrival in Lyon, because of...
Marriott takes over Design Hotels: what to expect?
Marriott plans to take control of 100% of the capital of Design Hotels, of which it is already a 95% shareholder. We would like this to mean a significant improvement for customers but nothing is less certain.
Design Hotels :...