Air France, towards the end of the degraded service for “Leisure” destinations

Since the advent of mass air transport, and through its public service obligation for certain destinations (French West Indies, Reunion), Air France has developed “High Density” cabins, operating to these destinations but also to other so-called “Leisure” like Montreal or Bangkok.
And not only is comfort reduced in economy class by the density of seats, service was reduced in all classes.
With its announcement on Thursday June 12 , Air France is beginning to reduce the differences between its dense cabin service and its classic service… in Business for the moment.

A reduced service on certain destinations, but also on certain aircraft!

Air France operates a limited service to Leisure destinations, mainly located in the Caribbean/Indian Ocean (COI) zone. These include, among others, Havana, Punta Cana, Santo Domingo, Saint-Martin, Mauritius, Antananarivo, Cayenne, Pointe-à-Pitre, Fort-de-France and Reunion.
This service is effective regardless of the type of aircraft used (here, mainly Boeing 777-300ER High Density , or Airbus A340-300 ).

In addition, and no doubt for operational reasons (space in the galleys, service time in view of the hostess/steward ratio per passenger), when the Boeing 777-300ER High Density are used, whatever the destination, the service is reduced is also operated!
Thus, on Montreal or Bangkok, where these aircraft are regularly engaged, the service can be reduced, and the height of stupidity, while other flights operate a normal service 2 hours before or after (Montreal).

If, as an expert, I can understand the operational reasons for such services, the difference is not acceptable from the point of view of the traveler, in particular if he benefited from a classic service on a feeder flight.

Class by class, the differences between normal service and reduced service

On these flights, the reduced service is now available in all classes, with more or less differences with the classic service.

Business

In the Business cabin, the differences are minimal, but in my opinion, the most unjustified: the ticket is the same price as a destination with normal service, and the storage spaces are identical.
In reduced service, no amuse-bouche, the starter is simplified, the choice of dishes limited to two, and no choice of desserts.

Premium Economy

In the Premium Economy cabin, the situation is very different depending on the Parisian base of the aircraft, for historical reasons.

On flights departing from or arriving at Paris-Orly

On flights departing from or arriving at Orly, the situation is this time in favor of Leisure flights: The service is identical to that which previously existed in the Alizée cabin, namely a welcome drink (Punch or Champagne), a meal inspired by the Business cabin, served on porcelain plates and stainless steel cutlery.

On flights departing from or arriving in Paris Charles-de-Gaulle

On flights departing from or arriving at Roissy, the service in Premium Economy class on Leisure flights is downright shameful: it is identical to that of Economy class and therefore totally unsuitable for the price paid! The crew is ashamed to serve this product.

Economy

In Economy class, this is where the performance is the most ridiculous. No distributed menu, no appetizer, no choice of hot dish, no choice of wine, and more than mediocre quality.

A good start…

Through its recent announcement, Air France is restoring a normal situation for passengers in Business class: Welcome drink, amuse-bouche, and choice of dessert including the Dessert Trio and sorbets. In short, a service similar to the Business Classic service.
On the other hand, no change in economy cabin. Too bad, because the Air France service in the economy cabin is, in my opinion, among the best of European companies… One more effort, and Champagne for everyone!

Olivier Delestre-Levai
Olivier Delestre-Levai
Olivier has been into airline blogging since 2010. First a major contributor to the FlyerTalk forum, he created the FlyerPlan website in July 2012, and writes articles with a major echo among airline specialists. He now co-runs the TravelGuys blog with Bertrand, focusing on travel experience and loyalty programs.
1,324FansLike
954FollowersFollow
1,272FollowersFollow
370SubscribersSubscribe

Trending posts

Recent posts