Tag: Airlines companies
Airlines and airports need to work better together to improve the customer experience
An airline is responsible to its customer for the smooth running of the trip from end to end. But unfortunately the airline does not always have all the levers in its hands to ensure that everything goes smoothly, which...
Travel-oriented co-branded cards: an update on the situation in France
As most of you know, the credit card market in France is still in its infancy, lagging far behind the American market, where credit is part of the culture, and far behind the British, who are still trying to...
Airline rankings: what are they worth?
At the beginning of the summer, the AirHelp ranking of the best airlines was much talked about. Some saw it as a new opportunity to praise their favorite airline, others to criticize the ones they don't like, but in...
Airlines and hotels: compensation by miles/points greatly reduced
As you know, airlines and hotel chains have made available to their customers physical or electronic addresses allowing them to file complaints about their customer experience.
Airlines used to compensate their customers with miles when problems arose.
For example, Delta Air...