Tag: points
What is a loyal customer?
If there's one subject that travelers regularly debate, it's loyalty programs. Not profitable enough for some, not showing enough recognition to customers for others, they rarely meet with unanimous approval.
This is because professionals and customers don't have the same...
Why didn’t I get the points on my loyalty program?
It's rare but it happens: an airline or hotel does not credit your points/miles after a trip. Is it normal? Normally not, but sometimes yes.
What could have happened?
You are in too much of a hurry
You did a "no show".
The...
How to choose a good airline or hotel loyalty program?
In the world of travel, loyalty programs are a major tool for airlines and hotels as much as their benefits are highly appreciated by frequent travelers.
However, not all of them are equal, not all of them are delivered in...
Does loyalty pay better in the airline or hotel business?
The frequent traveler is fond of loyalty programs and the benefits that go with them. Butloyalty has its constraints and sometimes we wonder if the game is worth it. If you ever have to choose between your favorite airline...
Airlines and hotels: compensation by miles/points greatly reduced
As you know, airlines and hotel chains have made available to their customers physical or electronic addresses allowing them to file complaints about their customer experience.
Airlines used to compensate their customers with miles when problems arose.
For example, Delta Air...