With COVID, the airlines have, for a time at least, changed many of their practices, for better or worse.
For the worst, and it is not necessary to come back on the subject, a degradation of the quality of service...
A month ago we introduced #DEGRAD19, the ranking of airlines based on how they maintained or degraded their service quality and customer experience due to COVID-19.
After a month things have of course evolved and we are happy to share...
Everyone is wondering how much the passenger experience will be degraded in the air tomorrow. We have analysed the level of service offered by different airlines to derive a ranking according to the degradation of the passenger experience they...
Today we introduce the #DEGRAD19 barometer. For an indefinite period of time, which we hope will be as short as possible, the conditions of air travel will be greatly degraded, as we have mentioned in various videos with special...
The airlines are experiencing a shock of rare violence. For some the shock is over (i.e. they have secured their medium-term financial future), for others not (they are looking for funding which they may or may not find) but...
It is not known when air transport will restart and at what pace, but one thing is certain: it will resume gradually, chaotically and with reduced capacity.
Due to the current crisis, the airlines have of course grounded almost their...
Following the different measures taken to stop the spread of COVID-19, the airlines are facing a wave of cancellations never seen before. At first it was due to customers who were afraid to travel or were "banned" from certain...
It's official, the joint venture between Delta Airlines, Air France, KLM and Virgin Atlantic took off this week.
Until now, there was a joint venture between Delta and Virgin and another between Delta, Air France, KLM and Alitalia. Remember that...
Delta Airlines recently unveiled the new "First" cabin that will equip the Airbus A321Neo aircraft it will operate on its domestic routes starting in December 2020.
The airline partnered with RECARO and Factorydesign, based on customer feedback and industry trends,...