Tag: Artificial intelligence
ChatGPT: your new travel agency?
Unless you've spent the last few weeks on the moon, you've probably heard of ChatGPT, the artificial intelligence that's been making headlines. We could not help but wonder what impact it might have on travel and, in this case,...
Airlines and hotels: customer service from social networks to “in app” chat
Social networks have been a preferred customer service channel for brands for years and the travel industry is no exception. But we see more and more players reinternalizing this channel to go through bots integrated to their site and,...
Smart rooms at Intercontinental Hotels Group (IHG)
Intercontinental Hotels Group wants to reinvent the customer experience by putting artificial intelligence at the heart of its rooms.
IHG launches AI Smart Room
Developed in partnership with Chinese internet giant Baidu, the "AI Smart Room" aims to revolutionize interactions between...