After a long day of meetings in Seattle, I was off to catch my flight back to Boston in Seattle.
Check-in and ground experience
I was dropped off in front of the entrance leading to the American Airlines counters, and made...
Due to the evolution of the uses of new technologies and to decrease the time spent at check-in, Alaska Airlines will start to remove its check-in kiosks in airports. A precursor? Certainly, but this is not necessarily very good...
Airline loyalty programs offer very attractive benefits to their best members, but this comes at a price: every year the customer has to "requalify".
For some it's easy, for others it can be a source of anguish: all it...