Loyalty programs
Evolution of Flying Blue: Passengers bare their teeth
For some time now, Flying Blue has been working on an overhaul of the Air France-KLM frequent flyer program, with the aim of making it clearer and easier to use. Knowing that we have never - really never- seen...
Exclusive survey: What is the future of Flying Blue?
Loyalty programs are evolving and now offer their customers new ways of operating. For several months now, Flying Blue has been thinking about new ways to bring about its own revolution, inspired in particular by the experiences of American...
Airline loyalty programs for dummies
I've been planning to write a post about airline loyalty programs for a long time. It must be because the vacations are approaching: friends are waking up and have lots of questions about miles and statuses. It has been...
Corporate Rates, Professional Subscription Cards, can I use them for my personal trips?
I won't dare to answer easily, it depends (because yes, it goes beyond!), but yet it's very true. A brief overview by area of travel.
The use of Self Booking Tool tools is sometimes open for personal use
Many medium and...
Airlines and hotels: compensation by miles/points greatly reduced
As you know, airlines and hotel chains have made available to their customers physical or electronic addresses allowing them to file complaints about their customer experience.
Airlines used to compensate their customers with miles when problems arose.
For example, Delta Air...